Agent Inservice

Conflict Resolution In-Service

Join members of the ANR Leadership Development Team as they introduce the
Thomas-Kilmann Conflict Mode Instrument and help you discover how the ways
you handle conflict affect performance and outcome.
As a participant, you will be introduced to five, basic conflict-handling modes.
You will learn how and when each mode is typically most appropriate and gain insight into how over- or under-using any one mode can create unwanted situations for all.